1-888-909-6757
Monday–Friday, 9:00 AM–7:00 PM ET
Saturday–Sunday, 9:00 AM–5:00 PM ET
Contact Us
The right help, with less back-and-forth.
Choose phone, online chat, the Customer Support Hub or an authorized service route. Have the model, serial number and proof of purchase ready.
Official contact options
Choose the right route.
These details are collected from current Greenworks Tools support pages. Hours are shown in ET to avoid seasonal EST and EDT confusion.
Automated help, 24/7
Live chat agents are available during the same weekday and weekend Customer Care hours.
Open official Contact UsSubmit an enquiry
The official Support Hub says submitted support enquiries receive a response within 24 business hours.
Open Customer Support HubNorth America
Greenworks North America, LLC
P.O. Box 1238
Mooresville, NC 28115
USA
This is the manufacturer mailing address, not a walk-in service center.
EUROPE & OTHER REGIONS INQUIRIES
Regional customer service.
Phone: +46 (0)10 101 25 00
Email: customerservice@greenworkstools.eu
For U.S. support, the official Contact Us page prioritizes phone and online chat rather than publishing a general support email.
Email European Customer ServicePrepare before contacting us
Four details save time.
- Tool model and SKU
- Product serial number
- Battery and charger models, when relevant
- Proof of purchase and a clear issue description
Request summary